Your Happiness, Our Priority: Royal Palm Floors Return Policy

At Royal Palm Floors, we want you to absolutely love your new flooring. We understand that sometimes things don't quite work out, and that's perfectly okay! Our goal is to make your return experience as smooth and stress-free as possible, because your satisfaction is our top priority.

Our Easy-Peasy Return Guidelines

We've designed our return policy to be straightforward and fair. Here’s what you need to know:

• 14-Day "Love It or Return It" Window: You have 14 calendar days from the day your order is delivered to decide if your new flooring is the perfect fit. If it's not, just let us know within this window!

• Condition Matters: To be eligible for a return, your flooring must be unused, undamaged, and in its original, unopened packaging. Think of it this way: we need to be able to welcome it back home just as it left ours, ready for its next adventure.

• Proof of Purchase: Please have your original receipt or proof of purchase handy. This helps us quickly process your return.

  A Few Things to Keep in Mind (The "No-Go" Zone)

  While we strive to be flexible, there are a few exceptions:

• Custom Orders & Special Cuts: Items that are custom-made, special orders, or cut specifically to your measurements are generally not eligible for return, as they're crafted just for you.

• Final Sale Items: Any items marked as "Final Sale" at the time of purchase cannot be returned.

• Installed Flooring: Once flooring has been installed, it cannot be returned. We highly recommend inspecting all products thoroughly before installation.

• Damaged or Used Items: We can't accept returns on items that have been used, altered, or damaged after delivery

  How to Initiate a Return (It's Simple!)

  Ready to start a return? We're here to help every step of the way:

• Get in Touch: Simply send an email to our friendly customer service team or give us a call.

• Provide Details: Please include your order number, the item(s) you wish to return, and a brief reason for the return. This helps us improve!

• Return Authorization: Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how and where to send your item back. Please do not send items back without an RMA number, as it can delay your refund.

  Shipping Your Return

• Packaging: Please ensure the flooring is securely packaged to prevent damage during transit. The original packaging is always best!

• Shipping Costs: Customers are responsible for the shipping costs associated with returning non-defective items. We recommend using a trackable shipping service, as we cannot be responsible for items lost in return transit.

• Damaged/Defective Items: If you received an item that was damaged or defective upon arrival, please contact us immediately! We'll cover the return shipping and arrange for a replacement or full refund.

  Refunds & Exchanges

  Once we receive and inspect your returned item (typically within 3-5 business days of arrival), we'll process your request:

• Refunds: Refunds will be issued to your original method of payment. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or credit card provider.

• Exchanges: If you'd prefer an exchange, we'll help you find the perfect alternative. Any difference in price will be adjusted accordingly.

  Questions? We're Here for You!

  We understand you might have unique questions or situations, and we're always happy to chat. Don't hesitate to reach out to our customer service team. We're here to ensure your Royal Palm Floors experience is nothing short of exceptional!

  Thank you for choosing Royal Palm Floors. We appreciate your trust in us!
  
  E-mail: estimate@royalpalmfloors.com
  Phone: (561) 790-7148