Your Privacy Matters: Royal Palm Floors Privacy Policy

At Royal Palm Floors, we understand that your privacy is important. This Privacy Policy is designed to clearly explain how we collect, use, protect, and handle your personal information when you visit our website or make a purchase. We're committed to being transparent and ensuring your data is safe with us.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect different types of information to help us provide you with the best possible service and shopping experience.

• Personal Information: This includes details you actively provide to us when you:

  • Place an order (like your name, shipping address, email address, phone number).

  • Create an account (email address, password).

  • Contact our support team (email, details of your inquiry).

  • Sign up for our newsletter (email address).

  • Payment Information: When you make a purchase, your payment details (like credit card numbers) are processed securely by our third-party payment processors. We do not store sensitive payment information on our servers.

• Non-Personal Information (Usage Data): As you navigate our site, we automatically collect data about your visit, such as:

  • Your IP address.

  • Browser type and version.

  • Pages you visit on our site.

  • The time and date of your visit.

  • How long you spend on certain pages.

  • Referring website addresses.

2. How We Collect Information

• Directly From You: When you input information into forms, make a purchase, or communicate with us.

• Automatically: Through cookies and similar tracking technologies (explained below) as you browse our site. This helps us understand how you use our website and improve your experience.

3. How We Use Your Information

We use the information we collect for several important purposes:

• To Process Your Orders: Fulfill your purchases, manage payments, and arrange for shipping and delivery.

• To Provide Customer Support: Respond to your inquiries, resolve issues, and provide assistance related to your orders or our products.

• To Improve Our Website & Services: Understand how our site is used, fix technical issues, and enhance features to make your experience better.

• For Communication: Send you order confirmations, shipping updates, and respond to your questions. If you opt-in, we might also send newsletters and promotional offers about products we think you'll love.

• For Legal Compliance: Meet our legal obligations, enforce our Terms & Conditions, and protect our rights.

4. How We Share Your Information

We respect your privacy and will never sell your personal information to third parties. We do share your information with trusted partners only when necessary to provide our services:

• Service Providers: We work with third-party companies that help us run our business (e.g., payment processors, shipping carriers, website hosting, analytics providers). These partners only access information needed to perform their services for us and are required to keep it confidential.

• Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

Our website uses "cookies" – small data files stored on your device – to enhance your Browse experience. Cookies help us:

• Remember items in your shopping cart.

• Understand how you use our site, so we can make it better.

• Remember your preferences.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, declining cookies may prevent you from taking full advantage of the website.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard security technologies and procedures, but please remember that no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Privacy Rights

You have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.

• Correction: You can ask us to correct any inaccurate information.

• Deletion: You can request that we delete your personal information, subject to certain legal exceptions.

• Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails.

To exercise any of these rights, please contact us using the information below.

8. Links to Other Websites

Our website may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date below. We encourage you to review this Privacy Policy periodically for any changes.

Last Updated: July 18, 2025

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please don't hesitate to reach out to our dedicated team. We're here to help!

• Email Us At:estimate@royalpalmfloors.com

• Phone: (561) 790-7148